February 21, 2007

Jet Blues

With jetBlue making all sorts of news lately for its abysmal performance over the last several days - canceled flights, thousands of passengers stranded on runways and such - and its promise yesterday to live by a new "passengers' bill of rights," I thought I would comment on my trip to Philadephia over the weekend. I flew on Southwest Airlines. We departed an hour late on Thursday morning - and when the flight was delayed nobody came to the gate to tell the waiting passengers. I learned about it from the airline's website and spread the news to the passengers, many of whom were already lined up to board the flight that was supposed to leave in about 15 minutes. Southwest usually is much better at customer service than that. But at least the flight was smooth, and the bags all made it.